Privacy Policy

1. Introduction

ENGPROOF (established 2025, Indore, India) is committed to protecting the privacy and security of your personal information. We adhere to the principles of confidentiality, integrity, and availability in all data processing activities. This Privacy Policy outlines our practices regarding the collection, use, and safeguarding of your data when you engage our technology and security solutions.

We comply with applicable data protection laws, including the Indian Information Technology Act, 2000, and the General Data Protection Regulation (GDPR) where applicable to our international clients. Our data handling practices are designed to meet enterprise-level security standards.

2. Information We Collect

We collect information necessary to deliver our professional services and maintain business relationships:

2.1 Personal Data

• Full name, email address, phone number
• Company/organization name and job title
• Billing address and payment information (processed through secure gateways)

2.2 Business and Project Data

• Project requirements, technical specifications, and documentation
• For CCTV services: installation site details, security plans
• For ID card services: employee details, photographs, organizational data
• For event management: attendee information, registration data

2.3 Technical Data

• IP address, browser type, device information
• Website usage analytics through cookies
• Server logs and access records

This information is collected to fulfill contractual obligations, improve service delivery, and maintain system security.

3. Legal Basis for Processing

We process personal data only when we have a valid legal basis:

• Consent: Where you have explicitly agreed to processing (e.g., marketing communications).
• Contractual Obligation: To perform our services under our engagement with you.
• Legal Requirement: To comply with applicable laws and regulatory obligations.
• Legitimate Interest: To improve our services, prevent fraud, and ensure network security.

4. How We Use Information

• Deliver and manage contracted services (website development, software solutions, CCTV installation, ID card generation, event management).
• Communicate project updates, technical requirements, and support information.
• Process payments, generate invoices, and maintain financial records.
• Monitor and improve website performance and user experience.
• Detect, prevent, and address technical issues or security threats.
• Comply with legal obligations and regulatory requirements.

5. Data Sharing and Disclosure

ENGPROOF does not sell, rent, or trade personal information. We may share data only with:

• Hosting Providers: Secure infrastructure partners for website and application hosting.
• Payment Gateways: PCI-DSS compliant processors for financial transactions.
• Cloud Infrastructure Partners: For data storage and processing (all bound by confidentiality agreements).
• Legal Authorities: When required by law, court order, or government regulation.

All third-party providers are vetted for security and contractual data protection obligations.

6. Data Security Measures

We implement enterprise-grade security controls to protect your information:

• SSL/TLS encryption for all data in transit
• Firewall protection and intrusion detection systems
• Role-based access control (RBAC) and least privilege principles
• Data encryption at rest for sensitive information
• Regular security audits and vulnerability assessments
• 24/7 system monitoring and incident response procedures
• Strict confidentiality agreements with all personnel

7. Data Retention

We retain personal data only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Retention periods are determined based on the nature of the service and applicable laws. After the retention period, data is securely deleted or anonymized.

8. Cookies Policy

Our website uses cookies and similar technologies to:

• Analyze website traffic and user behavior (performance analytics)
• Remember user preferences and improve experience
• Ensure website functionality and security

You may disable cookies through your browser settings; however, this may affect website functionality. Continued use of our website constitutes consent to our cookie practices.

9. Your Data Protection Rights

Subject to applicable law, you have the right to:

• Access: Request copies of your personal data.
• Correction: Rectify inaccurate or incomplete information.
• Deletion: Request erasure of your data (subject to legal obligations).
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Where processing is based on consent.

To exercise these rights, contact us using the information in Section 14.

10. Confidentiality Obligations

All client project information—including business data, technical specifications, security plans, and employee information—is treated as strictly confidential. ENGPROOF and its personnel are bound by non-disclosure agreements and will not disclose any client data without explicit written authorization, except as required by law.

11. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

12. International Data Transfers

Where data is transferred outside India for hosting or service delivery, we ensure appropriate safeguards are in place, including standard contractual clauses, adequacy decisions, or binding corporate rules in compliance with applicable data protection laws.

13. Updates to This Privacy Policy

ENGPROOF reserves the right to update this Privacy Policy to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. Material changes will be notified through our website or direct communication.

14. Contact Information

For privacy-related inquiries, data protection requests, or concerns:

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